Returns & Exchanges
At Montbell, we stand by the quality of our outdoor gear and offer a 30-day return window for products in new, sellable condition with original tags attached. Our goal is to ensure you have the right equipment for your next adventure, backed by our commitment to functional beauty and technical excellence.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Gear
Carefully place the items in their original packaging, ensuring all technical manuals and hangtags are included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided through our portal, affix it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned gear for quality assurance, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing